Refund Policy: Classes with Claire

As a general rule, Classes with Claire does not refund booked courses as commitments are made on the basis of bookings, such as the hall, purchasing or printing class/course materials and upgraded subscriptions to services on the basis of numbers.

However, at my discretion, the following is how this will work in reality:.

Online Classes:

• You may pick a different date so as not to lose your money - simply contact me and let me know your preferred date;

• You can use the money against another ‘Classes with Claire’ course that’s available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk,

• You can hold the ‘credit’ against a course at a later stage.

If I have to cancel, you will be offered the choice between a refund and rebooking for another date.

Single Class Bookings:

• You can pick a different date so as not to lose your money - simply contact me and let me know your preferred date;

• You can use the money against another ‘Classes with Claire’ course that’s available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk,

• You can hold the ‘credit’ against a course at a later stage.

If I have to cancel, you will be offered the choice between a refund and rebooking for another date.

(Classes are subject to minimum numbers.)

Full 8-week Course Bookings:

• Up to six weeks before the course begins you may have a full refund, subject to a £20 administration fee

• You may pick another course¡ or couses: contact me and let me know your preferred date. subject to space;

• You can use the money against another ‘Classes with Claire’ course (or courses) currently available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk)

• You may hold the ‘credit’ against a course at a later stage . (We can even discuss what that might be.)

• If you have already started classes:

  • if you wish to cancel, but are at least three weeks into the course (ie you’ve given the classes a chance), cancellation is - of course - possible

  • Classes that you have attended - or could have had because they were reserved for you - will be charged at the price of individual classes;

  • Any remaining classes, unrefunded, may be transferred to someone else if you would rather.

If I have to cancel any class within the eight weeks, you will be offered the choice between a full refund and rebooking for another time/date.

(Classes are subject to minimum numbers.)

General principles

• I want you to learn and love Spanish.

• I want you to enjoy your classes.

• I want you to be happy with your classes.

• I understand that life sometimes gets in the way.

• I understand that learning somerhing new can be hard, and that I’’m not perfect.

By talking through whatever makes you want to cancel, we can come to a mutually beneficial solution. Let’s talk!

If you are unhappy with, or struggling with, your course:

Please talk to me about it. I can’t please all of the people, all of the time, but can try to accomodate any changes needed to make them work better for you - and for others. Or offer help if you’re struggling.