Refund Policy: Classes with Claire

As a general rule, Classes with Claire does not refund booked courses as commitments are made on the basis of bookings, such as the hall, purchasing or printing class/course materials and upgraded subscriptions to services on the basis of numbers.

However, at my discretion, the following is how this will work in reality:.

Online Classes:

• You may pick a different date so as not to lose your money - simply contact me and let me know your preferred date;

• You can use the money against another ‘Classes with Claire’ course that’s available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk,

• You can hold the ‘credit’ against a course at a later stage.

If I have to cancel, you will be offered the choice between a refund and rebooking for another date.

Single Class Bookings:

• You can pick a different date so as not to lose your money - simply contact me and let me know your preferred date;

• You can use the money against another ‘Classes with Claire’ course that’s available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk,

• You can hold the ‘credit’ against a course at a later stage.

If I have to cancel, you will be offered the choice between a refund and rebooking for another date.

(Classes are subject to minimum numbers.)

Full 8-week Course Bookings:

• Up to six weeks before the course begins you may have a full refund, subject to a £20 administration fee)

• You may pick another course¡ or couses: contact me and let me know your preferred date. subject to space;

• You can use the money against another ‘Classes with Claire’ course (or courses) currently available for booking - simply contact me to discuss;

• You may transfer the class to someone else - simply email the change to me (hello [at] clairethompson.co.uk,

• You may hold the ‘credit’ against a course at a later stage . (We can even discuss what that might be.)

• If you have already started classes:

  • if you wish to cancel, but are at least three weeks into the course (ie you’ve given the classes a chance), cancellation is - of course- possible

  • Classes that you have attended - or could have had because they were reserved for you - will be charged at the price of individual classes;

  • Any remaining classes, unrefunded, may be transferred to someone else.

If I have to cancel any class within the eight weeks, you will be offered the choice between a refund and rebooking for another time/date.

(Classes are subject to minimum numbers.)

General principles

• I want you to learn and love Spanish.

• I want you to enjoy your classes.

• I want you to be happy with your classes.

• I understand that life sometimes gets in the way.

• I understand that learning somerhing new can be hard, and that I’’m not perfect.

By talking through whatever makes you want to cancel, we can come to a mutually beneficial solution. Let’s talk!

If you are unhappy with, or struggling with, your course:

Please talk to me about it.I can’t please all of the people, all of the time, but can try to accomodate any changes needed to make them work better for you - and for others.